Returns, Refunds and Exchanges
We want you to love what you buy from KANSO.
If the fit isn't quite right, you can exchange your product for another size. And if you decide it's simply not for you, you can return it within 30 days.
Returns and exchanges are completely free.
We've kept the process simple.
30-Day Returns & Exchanges
You have 30 days from the date of delivery to request a return or exchange.
Whether you need a different size or would simply prefer to return your purchase, get in touch with us within 30 days of receiving your order.
Free Returns & Exchanges
You don't have to pay to send an eligible product back to us.
Return and exchange shipping is free.
Exchanges
Need a Different Size?
We understand that getting the right fit online isn't always easy.
If your KANSO piece doesn't fit the way you'd like, you can request an exchange for a different size, subject to availability.
The product being exchanged must be:
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Unworn
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Unwashed
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Unaltered
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In its original condition
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With all original tags attached
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Returned with its original packaging where possible
How an Exchange Works
01 — Contact us
Write to us within 30 days of receiving your order, using the address at the bottom of this page.
Please include your order number and let us know the size you'd like to exchange.
02 — We'll confirm availability
Our team will check whether your preferred size is available and provide you with the exchange instructions.
03 — We'll arrange the return
We'll provide you with the instructions for returning your product. There is no charge for the return shipping.
04 — We receive and inspect
Once we receive your product, we'll check that it meets our exchange conditions.
05 — Your new size is shipped
Once your exchange is approved, we'll ship your replacement size to you free of charge.
What If My Size Is Unavailable?
If the size you'd like is unavailable, we'll help you find the best available option.
If a suitable replacement isn't available, you can choose to return the product for a refund instead.
Returns
If you'd prefer not to exchange your product, you can return it for a refund within 30 days of delivery.
The product must be unworn, unwashed, unaltered and in its original condition, with the original tags attached.
Return shipping is completely free.
Once we receive and inspect the returned product, we'll process your refund to the original payment method.
Custom Orders
Custom Orders are made specifically for you and therefore cannot be returned or exchanged under our standard returns and exchanges policy.
If your Custom Order arrives damaged, defective, or there is an issue with the product we supplied, please contact us and we'll work with you to resolve it.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include your order number and photographs of the product and packaging so that we can investigate and resolve the issue quickly.
Refunds
Refunds are processed after the returned product has been received and inspected.
Once approved, your refund will be processed to the original payment method. The time it takes for the amount to appear in your account may vary depending on your bank or payment provider.
A Simple Promise
Buying clothes online should feel easy.
If the fit isn't right, we'll help you find the right one. If it's simply not for you, we'll make returning it straightforward.
Talk to us
Email support@bekanso.in or call +91 7892 697137. Please have your order number to hand.
Address: Headway Apparels, 40/1, 2nd Floor, 2nd Cross, Muniswamappa Layout Post, Bommanahalli Bangalore - 560068, Karnataka
KANSO
Less, but better.